I worked for a company in Nashville, Southern Foods Inc, for over ten years during the mid-eighties and nineties, and among the company's holdings were fifty-two Wendy's restaurants. I ended up supervising eight of those Wendy's from Chattanooga, TN down to Rome, Ga. Our company headquarters, as I mentioned, were located in the Vanderbilt Plaza in downtown Nashville, where we were beckoned to give an account of our stores on a regular basis.
On one of our regular visits, (as supervisors we were called to account for our stores P&L statements as well as discuss our sales figures), we were walking from the parking lot toward the front entrance and who did we see exiting the entrance but Dave Thomas! We excitedly introduced ourselves and his first, and only question now that I recollect that conversation was, "How are sales?". Dave knew that volume could whitewash a lot of mistakes but the opposite was also true. His attention to detail was notorious, and his focus on customer service, quality of food, and the results of those priorities was memorable. I thought my readers, however few . . . , might appreciate a peek behind the curtain of Wendy's lore.